Last updated: January 2024
Introduction
blossom-den ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
When you submit an enquiry or request a service, we may collect:
- Name and contact details (email address)
- Property address and details
- Information about your current heating system
- Service preferences and requirements
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referral source
- IP address (anonymised)
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Schedule property assessments and installations
- Send relevant information about our services
- Improve our website and customer experience
- Comply with legal obligations
Legal Basis for Processing
Under UK data protection law, we process your personal information on the following bases:
- Consent: Where you have given clear consent for us to process your personal information for a specific purpose
- Contract: Where processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
- Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override those interests
Data Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:
- To trusted service providers who assist us in operating our website and conducting our business
- When required by law or to protect our rights
- In connection with grant applications (such as the Boiler Upgrade Scheme) where you have consented
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, typically:
- Enquiry data: 3 years from last contact
- Customer records: 7 years after completion of services (for warranty and legal purposes)
- Website analytics: 26 months
Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Email: [email protected]
Address: 14 Greenfield Business Park, Cheltenham, GL51 9PL
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached.